James F. GibbonsEnterprise Search & Applied AI

Client & brand portfolio

Client work, with context.

Selected clients and brands supported through employer, agency, and platform roles. A directory of retained records, not a claim of complete career coverage.

Breadth

Explore the retained client records

Each record names the employer, agency, or platform the work occurred through — never implying direct engagement, never overstating causality.

More filters: capability, career era, relationship, evidence
21 of 21 records

CloudEagle

Role
Senior Customer Success Manager
Industry
B2B SaaS
Evidence
Public named case

Drove click growth by combining AI-assisted optimization with demand-weighted internal linking.

113% click growth in 12 weeks, 3× AI citation share

AI Search / GEOInternal LinkingAnalytics and Measurement

Authorize.Net

Role
Associate Director
Industry
Financial Technology · B2B SaaS
Evidence
Career record only
Enterprise EnablementSearch Intelligence

Bluehost

Role
Senior Customer Success Manager
Industry
Hosting and Web Infrastructure
Evidence
Career record only
Customer SuccessEnterprise Enablement

Fairmont Hotels & Resorts

Role
SEO Strategist, Hospitality & Travel
Industry
Hospitality · Travel
Evidence
Public bounded record

Led search strategy through Acronym Media across a complex global hospitality environment, addressing property and destination visibility, technical SEO, content prioritization, and performance measurement.

Technical SEOInternational SEOContent StrategyAnalytics and Measurement

Gaylord Hotels & Resorts

Role
Senior Customer Success Manager
Industry
Hospitality · Travel
Evidence
Career record only
Customer SuccessEnterprise Enablement

Kiteworks

Role
Senior Customer Success Manager
Industry
B2B SaaS
Evidence
Public named case

Grew non-brand organic traffic through glossary-led demand capture and autonomous linking.

300% non-brand organic growth

Content StrategyInternal LinkingAI Search / GEOSearch Intelligence

Housing.com

Role
Senior Customer Success Manager
Industry
Real Estate and Housing
Evidence
Career record only
Customer SuccessEnterprise Enablement

JCPenney

Role
Senior Associate, SEO Strategy
Industry
Retail and Ecommerce
Evidence
Public bounded record

Supported enterprise search and content strategy through Publicis Sapient, helping translate demand and audience signals into prioritized content structures, optimization opportunities, and stakeholder-ready recommendations across a large ecommerce environment.

Technical SEOContent StrategySearch IntelligenceEnterprise Enablement

Marriott.com

Role
Senior Customer Success Manager
Industry
Hospitality · Travel
Evidence
Career record only
Customer SuccessEnterprise Enablement

McAfee

Role
Senior Customer Success Manager
Industry
Cybersecurity · Consumer Technology
Evidence
Career record only
Customer SuccessEnterprise Enablement

MCM Worldwide

Role
Senior Associate, SEO Strategy
Industry
Fashion and Luxury · Retail and Ecommerce
Evidence
Public bounded record

Supported MCM Worldwide on enterprise ecommerce search, content, and digital-experience strategy through SapientNitro / Publicis Sapient, translating demand and site-performance findings into prioritized recommendations.

Technical SEOContent StrategySearch Intelligence

Millennium Hotels & Resorts

Role
SEO Strategist, Hospitality & Travel
Industry
Hospitality · Travel
Evidence
Public bounded record

Supported multi-property organic-search strategy through Acronym Media, connecting technical findings, market demand, content opportunities, and reporting into an actionable optimization roadmap.

Technical SEOInternational SEOAnalytics and Measurement

Olympus Electronics

Role
Associate Director
Industry
Consumer Technology
Evidence
Career record only
Enterprise EnablementSearch Intelligence

Pocketpills

Role
Senior Customer Success Manager
Industry
B2B SaaS
Evidence
Public named case

Shifted acquisition economics with large organic growth and avoided paid spend.

11× organic growth; $1M+ avoided paid spend

Search IntelligenceAnalytics and MeasurementContent Strategy

PadSplit

Role
Senior Customer Success Manager
Industry
Real Estate and Housing
Evidence
Career record only
Customer SuccessEnterprise Enablement

Ralph Lauren

Role
Senior Associate, SEO Strategy
Industry
Fashion and Luxury · Retail and Ecommerce
Evidence
Public bounded record

Contributed search and content strategy to a major Ralph Lauren digital initiative through Publicis Sapient, working within a cross-functional enterprise transformation environment.

Content StrategySearch IntelligenceEnterprise Enablement

Trellis.law

Role
Senior Customer Success Manager / founding search solutions operator
Industry
Legal · B2B SaaS
Evidence
Public bounded record
Technical SEOCrawl and IndexationInternal LinkingSearch Intelligence

Simpplr

Role
Senior Customer Success Manager
Industry
B2B SaaS
Evidence
Public named case

Doubled organic traffic while reducing paid dependence through taxonomy and rapid internal-linking execution.

2× organic traffic; paid dependence 55% → under 30%

Content StrategyInternal LinkingSearch Intelligence

TheYes.com

Role
Senior Customer Success Manager
Industry
Retail and Ecommerce
Evidence
Career record only
Customer SuccessEnterprise Enablement

Unilever

Role
Senior Associate, SEO Strategy
Industry
CPG
Evidence
Public bounded record

Applied search-demand and content-analysis frameworks across multiple Unilever brand sites, helping connect fragmented organic, paid, social, and audience signals to repeatable content-planning and optimization systems.

Content StrategySearch IntelligenceAnalytics and Measurement

WP Engine

Role
Senior Customer Success Manager
Industry
Hosting and Web Infrastructure · B2B SaaS
Evidence
Career record only
Customer SuccessEnterprise Enablement